Privacy Policy

Last Updated: 5 January 2026

Smartlink Services pkb ("we", "our", "us") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Identifiable Information (PII): Name, email address, phone number, and payment details (processed securely via Paystack).
Account Data: Username, password (hashed), referral codes, and subscription history.
Usage Data: Information about how you interact with our website and services (e.g., IP address, browser type, pages visited).
Google OAuth Data: When you sign in with Google, we receive your email, name, profile picture, and (if you grant consent) your phone number.

2. How We Use Your Information

We use your data for the following purposes:

To provide, maintain, and improve our internet services.
To process transactions and send you related information, such as invoices and confirmations.
To send you technical notices, updates, security alerts, and support messages.
To respond to your comments, questions, and customer service requests.
To send you promotional communications (only with your explicit consent).
To comply with legal obligations and enforce our policies.

3. How We Share Your Information

We do not sell or rent your personal data. We may share your information with:

Service Providers: Third-party vendors who help us operate our business (e.g., Paystack for payment processing, Google for authentication). These partners are bound by confidentiality obligations.
Legal Requirements: If required by law, we may disclose your information to comply with a legal process or protect the rights, property, or safety of Smartlink Services, our users, or others.

                            We do not share your phone number or email with third
                                parties for marketing purposes.
                        

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment information is encrypted using secure socket layer (SSL) technology and processed through Paystack's PCI DSS‑compliant infrastructure.

5. Your Rights

You have the right to:

Access the personal data we hold about you.
Rectify any inaccurate or incomplete data.
Delete your account and associated data (subject to legal retention obligations).
Restrict or object to certain processing activities.
Withdraw consent at any time (where we rely on consent).

To exercise any of these rights, please contact us at admin@smartlinkservice.com.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings.

8. Third‑Party Links

Our website may contain links to third‑party sites (e.g., Paystack, Google). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from children. If we learn we have collected data from a child without parental consent, we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with a new "Last Updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Smartlink Services pkb
Email: admin@smartlinkservice.com
Phone: 0555299335